Camille
"Mr. Jose was very helpful, clear and supportive in dealing with my situation. Talking to him made my stress go away and was very appreciated. Alana was also helpful and I appreciate the level of professionalism the Monterey clearly holds their staff too."
S. Williams
"Malaya account representative was very courteous and respectful and her help with my account was very appreciated. Monterey Financial services has been a wonderful institution to do business with and would consider using them in the future should the need arise. Thank you to Monterey Financial Services and Malaya for being so great."
A. Fuentes
"I would like to thank Monterrey Financial for such amazing staff and customer service. Linda was not only professional, but she was very knowledgeable and helpful in my current situation. She was very patient and explained everything to me in a manner that I understood. I would never have a doubt to recommend Monterrey Financial. Thank you again, Linda."
G. Juaner
"Today I've experienced the epitome of quality customer service at its finest. Nicole reached out and offered her assistance in developing a debt repayment plan that works for me financially. She orchestrated our 30 minute conversation with financial wisdom, understanding, poise, and gentleness. This woman was so patient, relatable, and real. I felt holistically seen and not at all judged because of my situation. Nicole you've made a huge difference and a positive impact! Thank you for planting seeds of reassurance, support, and confidence that I can and will become debt free."
B. Garcia
"Mark helped me with a medical account today. He was not only kind and attentive- he was diligent about getting things wrapped up extra fast as I am completely out of my medical supplies and I realllly need them. I didn’t even have to emphasize it- he already knew and was on top of it, something that is all too rare today. I so appreciate him. Thanks, Mark."
J. Bero
"Tore @ Monterey Financial was very helpful in exploring my payment options. I was behind on my account, but was able to catch up without a lot of painful costs. I was able to choose a comfortable plan of action, and now my account is paid-in-full. Thanks goes to Tore!!"
J. Fuap
"I was unsure how to pay my balance in full prior to the first payment. I called Monterey an spoke with Addison. His assistance was greatly appreciated. His professionalism was impeccable. His knowledge base was impressive and he was very quick to answer my inquiries. He made the process unbelievably easy. Most notable was his willingness and eagerness to resolve my issue all while thoroughly informing me of the contract terms. What an outstanding experience!"
C. Whelchel
"I was in a desperate situation and was unsure of how to handle current and future payments. I found the nerve to call for assistance. A wonderful account representative named Rhonda assured me that she was there to help me figure things out. We worked out a reasonable solution and I'm so happy she was the person on the other end of this call. She calmed my anxiety and fears; now I can move forward confidently."
C. Villagomez
"I was having an issue with my account and didn't really understand what was going on, but I spoke with William, and he helped me understand what happened and he explained everything in detail and fixed my issue. I really appreciate people like him who take the time to explain in detail."
K. Kanouse
"To be completely honest, Crystal was off the STAR CHART. I believe it may have be time to update the Five-star experience. The reason I believe this is because we need more Crystal's in this world. She was kind, empathetic, and at the same time she was very perfectional and sternly as far as letting me know that facts and debt that I owed. She was also very patient, talked me through everything that I asked. Thank you for helping me clear up this overdue debt."
C. Battle
"Thank you Holly. I don't give many reviews however I recently had the pleasure of interacting with Holly from Monterey Financial's customer support team, and I must say that my experience was exceptional. Holly's clear communication and willingness to address my concerns promptly made the entire process smooth and stress-free. I truly appreciate her outstanding support and commend her for delivering top-notch customer service. Thank you, Holly, for your exceptional assistance!"
K. Poole
"I had the best experience with Jasmine! I also had great customer service with Monterey over the years on the loan as a whole. Unfortunately, I had some serious health and financial issues and defaulted on my loan. Jasmine worked with me to correct my mishap and help me be able to pay my debt with Monterey in a fashion that worked out for all involved. I would definitely recommend Monterey Financial for your loan needs!"