M. Busch
"Dayana provided me excellent service recently. Was requesting a change in my first payment due date and she took care of all that was needed and my due date was adjusted. We had a brief call and I’m pleased and hope to experience this service excellence again should I need future assistance. Thanks!"
M. Saldate
"I had called to edit my payment information as my banks debit card identity was stolen. The Account Representative Malaya assisted me. She spoke with confidence and lead through the payment process and card editing information. She took care of everything and was very nice."
S. Eick
"Today, I spoke with an Account Representative Janet and can say she was very professional, very helpful, and was a pleasure to work with and correct an accounting oversite of mine. I just wanted to take this time and opportunity to let you know that she is a exceptional employee and not the norm and so thank you Ms. Janet, it was very nice speaking to you today and thank you for helping me."
T. Miller
"I am so impressed with this financial institution. I have no complaints, Des my rep was excellent. It's hard to come by great customer service these days and she EXCEEDED my expectations. Thank you."
R. Draper
"I owe this 5-start rating to the professionalism, customer care, and solution-focused ethos of Ms. Emily. She truly is the best. She anticipates customer's needs, and more amazingly, cares about them. She made a huge difference and I hope she is recognized for supporting customer's and representing the pinnal of excellence."
R. Garza
"This place is great, Anahi was super nice and helpful and this allowed me break up a big purchase- plus no penalty when I paid it off early!"
D. Truong
"They are very professional and helpful and very responsive when I call for help with my account. Lidia (Account Representative) just helped me with paying off my account and helped me with re good amount of refund for paid off on time. I would do business with Monterey again anytime. Thank you Lidia!"
V. Bennett
"I would like to extend my gratitude to Serena for her outstanding customer service. I contacted the support team due to issues with my account, and surprisingly, I was able to reach them on a holiday, for which I am very thankful. Serena was exceptionally helpful in assisting me with updating my account and resolving my concerns. I sincerely appreciate the support provided by Serena and would like to express my thanks for her assistance."
G. Aguero
"I was so impressed with account representative Crystal service. She was incredibly efficient and handled everything with the utmost professionalism. What stood out most was her kindness and willingness to help – a truly positive experience"
L. May
"It was a pleasure having Nicole helping me to pay off my account today and thank you and Monterey financial for your financial loan I will use them again for a loan I would highly recommend them and thank you again Nicole"
M. Heys
"Linda was absolutely amazing to work with. She helped me with all my needs and made the entire process simple and painless—something I’ve struggled with when dealing with other collection agencies in the past. Her professionalism, patience, and clear communication made all the difference."
S. Taylor
"Mr. Ivan discussed the various options that I had concerns about - all now explained in your usual clear and precise manner. The best decision I made was to work with Ivan and his team at Monterey Financial Services LLC. They made the whole process as smooth as possible. Many, many Thanks for your professionalism and efficiency which is appreciated highly. PEACE & MANY BLESSINGS THANKS!"