J Madrigal
"I’ve had an account with Monterey Financial for a little over a year now and I am very satisfied with their customer service. They have always satisfied my needs and are very easy to work with. Virna was VERY helpful and aided in helping me submit my one time payment to pay off my loan. Virna went above and beyond, she made sure I didn’t have any questions. Highly recommend Monterey Financial."
S Scott
"Both Janelle and Shaq were excellent assisting me with what to do about my final payment and closing my account. I'm 79 and I've been a business and sales consultant most of my life, until a very happy client hired me as the general manager of their fast growing high quality figurine manufacturing company in Southern California. I retired early in 2004 after 16 years and moved to Hawaii. I'm now a business lending consultant. I would have loved to have a few customer service agents like Janelle and Shaq :)"
T Trin
"I’m having a really good experience with this company. Brianna helped me so much so I don’t miss my payments for school."
BT
"I can only speak for me, but my recent experience with MFS was more than I could have hoped for. Mason from MFS cleared up a misunderstanding on my end, and I ended up executing my purchase 3 weeks before my first lease payment, for not much more than the list price. So, my experience was great. I would use MFS again in the future."
K Smith
"I've had a great experience with them. Payments show on credit history which bumped my scores tremendously. I had a problem where my card was canceled and I tried setting up payments, but realized I needed to do a one time payment with recurring afterwards starting the next month, so I had like 3 payments trying to go through. They helped go through my account and set it up the way it needed to be and my account is being watched for a nsf fee due to the fact that it tried to process my old card. They've been really helpful, customer service was great the two times I called, the second time being for follow up."
S Icasiano
"Overall, I have had a good experience with Monterey Financial Services - Oceanside Branch. Payments were deducted on time from inception to date of service. Confusions were mitigated. Due dates were made clear. Glad to have been serviced by wonderful and dedicated team!"
I Monnig
"To date, I have had nothing but a pleasant experience. I have had (2) accounts opened with them. One purchase was paid off early and was closed and the other was closed quickly after cancelling the order. Monterey staff answered the phone and all questions quickly & satisfactorily!"
B Miller
"Crystal was absolutely wonderful to work with! It was such a nightmare getting to where I was, but she was so patient, caring, helpful and made the entire process a breeze! If you need assistance, she’s the best! Thank you for everything Crystal. I’d give you 10 stars out of 5 if I could."
J Trijillo
"Great customer service Jimmy as always been caring on wanting me to get current and very helpful in explaining options on getting me back on track. Two Thumbs up for Jimmy."
K Mulenex
"I had an excellent & satisfactory experience while working with my case worker, Monica, at clearing up and paying my brother's past due collections account. It was great working with a friendly, experienced, knowledgeable & helpful person like Monica!!!!"
E Grossman
"I had an absolutely amazing experience, there was an issue with a payment not posting correctly on my account but Melanie at Monterey Financial helped sort everything out extremely fast! Thank you so much for taking care of me, and even more, taking responsibility for a fault that wasn't even yours (it was a technical issue). Thank you again Melanie!"
L Jackson
"I had a pleasure speaking to Paulina who help me with very well Customer Service Skills. She was very kind and professional while handling my account issue in a timely matter. I even felt the smile on her face while talking to her. Thank you Paulina for helping me!"