L. Easley
"Would 100% recommend! Addison was extremely helpful and very respectful! Not only did he do an amazing job at attending to my concern, but he also went out of his way to thank me for serving the youth of our country when he realized I was a teacher! Made my day!!!"
K. Covington
"It was a pleasure doing business with Monterey. Polo was very helpful and informative throughout the whole process. He made sure my whole experience was a positive one. Thank you Polo for all that you did to reassure me and to direct me though my next steps. Thank you also for doing your job in the most professional manner possible."
Frank
"The people at Monterey Financial are fantastic especially Christina who helped me very professional very helpful and she had all of the answers! I would definitely do business with these people again they were on top of that game thanks again Christina!"
K. Phillips
"Am very appreciative to Laura, who assisted me in resolving a concern. She was very patient in answering each of my many questions, she was very polite and took the time to fully assist me! Her level of excellent customer service was so very appreciated ! This level of assistance should be what any company should want their staff to have. Monterey Financial has the integrity of staff that makes it easier to be a customer here. Thank you, Laura, for ALL of your assistance, help in explaining, answering questions, and the level of professionalism that you demonstrate. I appreciate you!"
D. Lloyd Toro
"I would like to give kudos to Alana A. who was understanding of my time crunch and was very sympathetic towards my situation and provided me with the necessary documentation I requested. She even provided me with her direct extension to call her back in the event I needed anything else. It was a pleasure calling in today and speaking with you. Thanks for providing great customer service!"
A. Manifestations
"Nicole was very empathetic and knowledgeable. She went above and beyond to help me. I am very pleased with Monterey Financials customer service. Thank You! Nicole."
J. Russell
"I was assisted by Kae and I found her helpful and pleasant. I appreciated her patience. She was able to assist me in getting my account number and providing me with a temporary password. She stayed on the phone with me until everything was good. It took only a few minutes and left a good impression. Thank you again for help."
M. Nunez-Diaz
"The representatives at Monterrey Financial provided awesome customer service. The representative listened to me and help me enter into a payment plan that is doable. Thanks Monterrey Financial for hiring employees who provide service with a smile and no judgement. I am glad I called today and spoke to Linda."
AJ
"Account rep, Ms. Tessa definitely provided the best customer service ever received from Monterey Financial. She's was extremely helpful with my concerns as well as very patient and knowledgeable. I just hope she is who answers next time I call!"
J. Rivera-Orellana
"I recently made a purchase using the loan option through ****** my account was managed by Monterey Financial Services. This loan was interest free if I paid in full before 90 days, great deal! I called customer service and was assisted by Rhonda. She assisted me with making my final payment, and explained in detail how long it would take to finalize the process for payment. This was a great deal for me. At the time I did not have the financials to make the purchase And I was able to pay it off before the 90days! I would definitely take advantage of this again if needed. Great customer service. Thanks Rhonda."
L. Reaves
"First off I have never had any issues with Monterey Financial Services. In my experiences interacting with an account representative has always been a pleasant experience I get the information or have my needs to tend to my account has been an experience of excellent quality customer service. And speaking on that I had pleasure of working with a Monterey Financial Services Account Representative Melanie.. She was very helpful and getting to the issues that I was having and walk me through pretty much and it was a seamless transition from having a problem to not having one she did an excellent job and performed in a very well organized and professional demeanor throughout our conversation. So with that being said my issue took less than 20 minutes at best to be resolved thank you Melanie all right truly appreciate your assistance and getting to the heart of the matter with my issue!"
M. Christensen
"I recently took out a loan through ***** for a purchase, my account was managed by Monterey Financial Services. This loan was interest free if I paid in full before 90 days, good deal! I also wanted this transaction on my credit report. I paid it off in 45 days then checked the Monterey web site to make sure everything was in order. It still showed a balance due so I called and spoke to Mandy. Mandy was great, she explained that my account was in the process of being closed, the web site would be updated and I DID NOT owe any more money! She was very helpful, professional and kind! Thank you!! Mark C."