Monterey has created the most effective and professional standards in managing and collecting debt. Our philosophy for recovering delinquent debt stems from customizing our collection procedures to meet our clients' needs, maintaining the most talented and skilled collectors in the industry, and strict quality assurance measures to protect the dignity of our agency and our clients.

Our procedures are tailored to meet the needs of our clients. Among our collection techniques, we offer skip tracing, letter series, unlimited phone calls, credit reporting, and many other services at no additional cost. If you are “shopping” for the best deal, don't forget to consider the old motto, “You get what you pay for.” Agencies that appear to charge less may only be interested in “skimming the top.” This is a common term used among agencies meaning they will collect the easiest of accounts and skip over the rest. When choosing Monterey, our clients are confident that we will work each account to conclusion and produce the best results possible.

Our professional collectors are the most talented in the industry. Training is never an issue with Monterey as our collectors have at least 5 years experience on average. Many agencies run collector “mills” and work your accounts with newly trained collectors who have not developed the talent of debt negotiation.

Undergoing various third party audits throughout the year, our records and procedures are constantly surveyed in order to improve our efficiency and performance. Our advance telecom and software systems provide you with the comfort of knowing your accounts are secure.

At Monterey, you are never left in the dark. Our clients also enjoy access to their account portfolios 24/7 with Web Access.

Contact our sales department today for a custom proposal and let us show you how we can deliver!